Frequently Asked Questions

 

ABOUT HEAVENLUXE SHEETS

What is Heavenluxe sheets made of?

100% Austrian Tencel. It is the most comfortable and softest fabric made from Eucalyptus and engineered in Austria to be the holy grail of all fabric - Feathery soft yet beautiful.

How is Heavenluxe better than cotton sheets?

If you are using a cotton sheet currently, you have to really try our sheets!
One touch of our sheet and you will be able to tell the difference instantly.

Our 100% Austrian Tencel™ sheets:

  • Much softer than cotton (Smoother, Silkier, Less Friction)
  • Ultra Breathable compared to cotton (Hot sleepers will love us!).
  • Suitable for Sensitive skin (Hypoallergenic, OEKO-TEX® certified)
  • More durable (More resistant to tears and will hold color longer).
  • Even softer after each and every wash.
  • Saves the Environment (96% less water used than cotton) 

What is the thread count of Heavenluxe bed sheets?

Many people have been influenced by the marketing gimmick that a higher thread count sheet means a higher quality bedding. Want the truth? Try sleeping on our sheets and a 1500 thread count Egyptian cotton sheet - you will understand why we don't list it in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your sheets, read our Blog story here‎.

What does Oeko-tex® certified mean?

We ensure all our sheets are suitable for even the most sensitive skin and are Oeko-tex® certified. It is an international certification to confirm the human-ecological safety of textile products and leather articles from all stages of production (Yes, even Wikipedia says so!).

What are the dimensions of Heavenluxe bed sheets?

Our sheets are designed to fit all beds universally.

Size Sheet Dimensions Pillowcase Dimensions
Single 91 x 193 x 40cm 50 x 76cm
Super Single 107 x 193 x 40cm 50 x 76cm
Queen 152 x 198 x 40cm 50 x 80cm
 King 183 x 198 x 40cm 50 x 90cm

 

How do I wash & care for my Heavenluxe bed sheets?

Our bed sheets are designed to last with minimum care: 

  • Machine wash cold
  • Wash with like colours
  • Tumble dry low & remove promptly
  • Do not bleach or dry clean
  • Iron on low heat temparature

What if I have any questions?

Feel free to email us at hello@heavenluxe.com and we will get back to you as soon as possible! 

 

 

ORDERS & SHIPPING

What methods of payments do you accept?

We accept safe payment options via Visa, Mastercard, American Express as well as Paypal.

How can I modify my order?

If you want to change anything in your order, please contact us via email hello@heavenluxe.com within 12 hours after placing your order.

How do I check my order status?

Simply email us at hello@heavenluxe.com with your order number and we will get in touch with you within 12 hours.

Where does Heavenluxe ship from?

We ship from a cosy nice island on this planet called Singapore! People call us the "Little Red Dot", and know us for our unique language called Singlish :)

Where does Heavenluxe ship to?

Anywhere! As long as you put an Earth location on your checkout page..

 

 

RETURNS & EXCHANGES

What is Heavenluxe's 100% Money-back Guarantee?

We strive to create the softest sheets in the market. If you find any other sheets out there that are softer than ours, we will be happy to return your money plus you get to keep our sheets :)

 

What is your exchange and return policy?

We are highly confident you will love our sheets and share them with your loved ones!

However, should you be unsatisfied with your purchase for any reason, we will be happy to do a 1-to-1 exchange or issue you a full refund within 30 days in the original method of payment. You must postmark your items for return and ensure the items are in full good condition within 30 days of receiving your items to be eligible for a refund.

Kindly note that shipping fees are non-refundable and we do not accept returns on sale or promotional items.

How do I exchange or return my items?

Simply email us at hello@heavenluxe.com with photos of your current items and we will guide you on the exchange procedures.

What happens to my returned items?

Washed or used bedding is donated to local charities for the needy.

When will I receive my refund?

Upon receiving the returned items, please allow 3-5 business days for your refund to process. We will email you once the refund is processed. If you return your items after 30 days, we reserve the right to refuse your return.