What is your exchange and return policy?
*Please note that there will be a processing fee of $15 per line of item for any order cancellation/refund. This is due to payment processing fee our merchant charged us which we're unable to get a refund for.
How do I exchange or return my items?
Simply email us at firstname.lastname@example.org or reach out to us via the live chat feature on the bottom right of the page with photos of your current items and we will guide you on the exchange procedures.
When will I receive my refund?
Please allow 10 to 14 business days for your return to process. We will send an email notification once the returned item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.
If you return your items after 30 days from their delivery receipt, we reserve the right to refuse your return.
Do you refund international orders?
Yes, we do! Our return policy applies to all of our international customers.
Kindly note that we are not responsible for return shipping on international orders and will not provide reimbursement for any international return shipping charges.